Question 1

How quickly can you fix my cable issues?

Accepted Answer

Cable issues are one of our most common repair calls, and we're equipped to handle them fast. In most cases, we can have a technician at your door within 30 minutes of your call. The repair itself typically takes 1-2 hours depending on the severity of the damage. We carry replacement cables, drums, and all necessary hardware on our trucks, so there's rarely a need for a follow-up visit. If your garage door cables have snapped or come off the drum, don't try to operate the door—this can cause additional damage or injury. Call us immediately at (360) 215-3356 and we'll dispatch a technician right away. Emergency cable repairs are available 24/7.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons, and understanding the cause helps prevent future problems. The most common causes include: 1) Normal wear and tear—cables typically last 8-12 years with regular use but can wear faster without maintenance. 2) Rust and corrosion—especially common in our Pacific Northwest climate where humidity is high. 3) Improper spring tension—when springs are out of balance, cables bear extra stress. 4) Pulley wear—worn pulleys create friction that damages cables over time. 5) Misalignment—if tracks are bent or rollers are damaged, cables can fray or slip off drums. 6) Age and UV exposure—older cables become brittle and prone to snapping. Regular maintenance is the best prevention. Our annual tune-up service includes cable inspection and lubrication, extending their lifespan significantly. If you notice fraying, rust spots, or your door moving unevenly, call us before the cable breaks completely.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options to make custom garage door installations affordable for every budget. We've partnered with several financing providers to offer: 1) 0% APR for 12 months for qualified buyers—perfect for spreading the cost with no interest. 2) Low monthly payment plans extending up to 60 months. 3) No money down options for customers with good credit. 4) Special financing for military families and veterans with even better terms. A new custom garage door is an investment that increases your home's value by an average of 4% and can recoup up to 98% of its cost at resale. We offer doors in fiberglass, steel, wood, and contemporary aluminum styles—each can be customized to match your home's architecture. Contact us for a free estimate, and we'll discuss financing options that work for your situation. There's no obligation, and credit checks for pre-approval don't affect your score.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential garage doors, or twice yearly for doors with heavy use (multiple daily cycles). Annual maintenance is crucial because it catches small problems before they become expensive repairs. Our comprehensive tune-up includes: lubrication of all moving parts (hinges, rollers, springs, bearings), safety sensor testing and adjustment, cable and spring inspection, track alignment check, weather seal inspection, opener motor assessment, and hardware tightening. The average garage door cycles over 1,500 times per year—that's a lot of stress on components. Regular maintenance extends the life of your door by 5-10 years and keeps your warranty valid. For just $99, our annual maintenance package provides peace of mind and can save you thousands in emergency repairs. Call us today at (360) 215-3356 to schedule your tune-up.

Question 5

What's included in your 3-year warranty?

Accepted Answer

Our 3-year warranty is one of the most comprehensive in the industry and covers both parts and labor. Here's what's included: Full coverage on all parts we install—springs, cables, rollers, hinges, panels, weather seals, and opener components. Complete labor coverage for any warranty-related repairs. No deductibles or service call fees during the warranty period. Transferable warranty if you sell your home—a great selling point for buyers. Coverage begins on the date of installation and includes up to 3 service calls per year for warranty issues. What's not covered: damage from accidents, natural disasters, or misuse; normal wear items like batteries and light bulbs; cosmetic damage from external sources. We stand behind our work because we use only premium-quality parts from trusted manufacturers. Many customers tell us that our warranty gave them the confidence to choose us over cheaper competitors—and they're never disappointed. For warranty claims, simply call our office and we'll schedule a priority appointment.

Question 6

Can you match my garage door to my home's style?

Accepted Answer

Absolutely—custom matching is one of our specialties. We work with homeowners to create garage doors that complement any architectural style, from traditional craftsman homes to modern contemporary designs. Our custom options include: Hundreds of color choices including custom color matching to your home's trim, siding, or shutters. Multiple material options: steel for durability, fiberglass for coastal environments, wood for classic elegance, and aluminum for modern aesthetics. Window insert styles ranging from traditional rectangular to arched, frosted, or decorative patterns. Hardware options including decorative handles, hinges, and straps in various finishes. Panel configurations including raised, recessed, flush, carriage house, and contemporary ribbed designs. We offer free design consultations where we visit your home, take photos, and create digital mockups showing how different door styles would look. This visualization helps you make the perfect choice. Our design team stays current with trends—contemporary styles with geometric window patterns are especially popular right now. Call us at (360) 215-3356 to schedule your free consultation.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Yes, every technician at Garage Door Poulsbo is fully licensed, bonded, and insured—and we're happy to provide documentation upon request. Our qualifications include: Washington State Contractor License with specialty in garage door installation and repair. $2 million general liability insurance protecting your property. Workers' compensation coverage for every employee. All technicians pass background checks before hiring. Ongoing training and certification with major manufacturers like LiftMaster, Clopay, and Amarr. Beyond credentials, our technicians average 8+ years of experience. Many are fellow veterans who share our commitment to precision and excellence. We're also proud members of the International Door Association (IDA) and hold Brand Authorized Dealer status with major manufacturers. This isn't just paperwork—it means we follow industry best practices, use OEM parts, and maintain the highest safety standards. When you hire Garage Door Poulsbo, you're protected from start to finish.

Question 8

What brands of garage door openers do you install and repair?

Accepted Answer

We install and repair all major garage door opener brands, with special expertise in the most popular ones: LiftMaster (our most recommended brand for reliability and smart features), Chamberlain (excellent consumer-grade options), Genie (great value with solid performance), Craftsman (legacy brand with wide parts availability), and Overhead Door (premium commercial and residential options). We're factory-trained on these brands, meaning we can diagnose issues quickly and have access to genuine OEM replacement parts. For smart home enthusiasts, we specialize in WiFi-enabled openers that integrate with Google Home, Amazon Alexa, and Apple HomeKit. Battery backup openers are increasingly popular—they keep your garage door working during power outages, which is especially important here in the Pacific Northwest where winter storms can knock out power. Whether you need a basic opener or the most advanced smart system available, we'll help you choose the right one for your needs and budget. Most installations can be completed the same day you call.

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